Shipping policy

Shipping Policy

Where we ship and how long it takes

• Ireland: 5 to 7 business days
• Germany: 5 to 7 business days
• Netherlands: 5 to 7 business days
• Australia: 5 to 7 business days
• United States: 2 to 3 business days

Business days exclude weekends and public holidays, and are counted from dispatch. Orders are dispatched within 24 hours of payment confirmation on business days. Not on the list? Message us on live chat or WhatsApp before ordering and we will tell you straight away whether we can deliver to you.

Dedicated cold-chain line

Your order does not travel with ordinary mail. Every pen ships in insulated cold packaging on our dedicated express line, straight to your door, tracked the entire way.

Customs and import: handled by us

All orders are customs-cleared and delivered. Our shipping partner runs a dedicated clearance line for VALO shipments, and our paperwork is prepared in advance, so your order moves through without you doing anything. You will not be asked to deal with customs or to pay import fees on delivery.

And if anything happens anyway, you are covered. If your order is held, lost, or arrives damaged, you get a full refund or a free reshipment, your choice. If it is running late, tell us and we will sort it out, including a refund if you prefer. See our Refund Policy for the details.

Tracking and updates

You get a tracking link by email as soon as your order ships, plus updates until it is delivered. For a live status at any time, message us on live chat or WhatsApp.

Delivery address

Please double-check your address and phone number at checkout. Our courier may call or message you to coordinate handoff. If something was entered incorrectly, message us right away and we will update it before dispatch.

Questions

Live chat, WhatsApp, or email care@valohealthglobal.com. We reply within a few hours, usually faster.