Refund policy

Refund Policy

Our promise

Every order ships on our dedicated cold-chain line, is cleared through customs by us, and is delivered to your door. Each batch is independently lab-tested and verified before it leaves our facility. If anything goes wrong at any point, you are covered in full. That is the whole policy. The rest of this page just spells it out.

Delivery guarantee: your order arrives, or you get a full refund

  • Held or delayed at customs: our team manages clearance for you. If your order cannot be delivered, you are refunded in full or reshipped free, your choice.
  • Lost in transit: refunded in full or reshipped free, your choice.
  • Arrives damaged, or with the cold-chain packaging compromised: replaced or refunded immediately. A quick photo on live chat or WhatsApp is all we need.
  • Returned to sender for any reason: refunded in full.

You never pay for a problem that is not yours.

40-day money-back guarantee: try VALO with zero risk

If your order is not what you expected, you have 40 days from the day it is delivered to ask for your money back. No long forms, no interrogation, no restocking fees.

How to claim

  1. Message us on live chat, WhatsApp, or email care@valohealthglobal.com within 40 days of delivery.
  2. Give us your order number and one line on what went wrong. It helps us improve, nothing more.
  3. We confirm your refund the same day and send it to your original payment method. It usually shows within 5 business days, and at most 10, depending on your bank.

The fine print, kept short

  • The 40-day satisfaction guarantee covers one order per customer. It exists so you can try VALO risk-free, not to cover ongoing supply.
  • Delivery, customs, damage, and lost-order cover applies to every order, every time, with no limit.
  • Refunds go back to the original payment method.
  • If the address or phone number at checkout was entered incorrectly and the courier cannot deliver, we will still work with you on a reshipment or a refund.

Questions before you order?

Ask us anything on live chat or WhatsApp. A real person answers, and we would rather answer ten questions before you buy than have you order unsure.

VALO HEALTH LTD, 1001 S Main St, STE 600, Kalispell, MT 59901, United States. care@valohealthglobal.com